Read Our Terms and Conditions

Canceling an Order

To cancel an order, please email or call us. We will try our best to stop your order. However, for cases below, we are unable to make any changes on your order where your order will become non-cancellable.

  • Manufacturing already started in factory
  • The item has been shipped out from supplier or has been shipped to you.

If cancelling the order is successfully done, customer is liable for any charges incurred (if any).

Customer Service

Celectric offer lifetime technical support for all products purchase with us. Unlimited technical support via phone call and email as long as you own the product. Contact Us when any assistance required.

Payment Methods

We accept Paypal, Visa, Master Card and Wire Transfer for international customers. A fees of USD25 is chargeable for payment made by Paypal / Wire transfer

For local customers, you may pay by a bank in, giro transfer or by credit card.

Place An Order

  • Order Online
    It is fast, easy and safe. Browse the website for the item you want, simply add to cart and checkout.

If you not comfortable to order online, you may also order through follow channels:

  • Email
    Email us, stating your company, the item and quantity you need. We will process your order within 24 hours
  • Phone
    Call us at +604-502 1894 within working hours from 9am to 6pm Mon to Fri. Our friendly staffs is ready to help you

Return Policy

Celectric offer return of merchandise, subject to terms and conditions below:

  • Return must be done within 14 days of receipt of the item.
  • Restocking fees will be handled at the discretion of Celectric.
  • Return does not accept the order made item such as Voegtlin Red-y Flow Meter
  • All returned items must be in new condition, in their original unaltered box.
  • Manuals, blank warranty cards, accessories and packing material etc must be returned in original condition.
  • Special order items will be handled on the case by case basis.
  • Claims for missing or damaged parts must be done within 24 hours of receipt of items.
  • Shipping and other fees are not refundable.
  • Returned orders must be sent back to our warehouse at customer’s own cost.
  • All returns will be inspected on receipt to ensure the product has not been damaged and is still functioning correctly. In the event we find a fault, we reserve the right to recover our fees and expenses from you.
  • Please allow 7 days for us to inspect the returned item.
  • Once we inspect your item, we will credit your account. Please allow 7 days for refund processing.

Email us if you have further questions.

Shipping Policies

Domestic Shipment

We offer free shipping for domestic shipment for all orders from our online shop.

Pos Laju or GDex are our primary domestic carrier.

International Shipment

Buyer is responsible for tariffs or import duties. We will not accept back or refund packages on the grounds that you were not aware of these fees. Any taxes that go unpaid will automatically be charged to your account.

Free shipping within South East Asia (SEA) for all purchase above RM2,000 under a single order.

For international shipment, our primary shipping services are UPS Express Saver.

Expedite Shipment

Upon request, shipping can be expedited using UPS Expedite / Express services. Orders must be received by 10 am Malaysia time. Customers are responsible for the expedite charges.

In-stock merchandise
Is usually processed and shipped within 1-2 business days.

Backorders
If the merchandise you have selected is currently not in stock, we will give you an expected shipping time at checkout or by a follow-up email.

Email us if you have further questions.

Remarks: We do not ship on holidays and weekends.

Warranty

Warranty Period

The product you have purchased via Celectric’s E-Store is covered by a warranty of 12 months. For some products, a different warranty period applies. Some products is covered up to 36 months.

The warranty begins on the date of shipment out from Celectric’s warehouse.

What can be claim under warranty?

If, within the warranty period, the product is determined to be defective due to improper materials or workmanship, Celectric will repair or replace the defective product/part free of charge.

Customers are responsible for paying the inbound freight charges and taxes/duties (if any) for warranty replacement or repair. Celectric is only responsible for outbound charges after repair / replacement.

What do Celectric warranties not cover?

  • Rechargeable and disposable batteries (These products have shorter lifespan, the length of which also depends on the frequency of use)
  • Faults resulting from improper use, neglected, improperly installed, physically damaged or altered(eg: operating errors, mechanical damage, incorrect operating voltage)
  • Faults due to wear and tear
  • Faults due to force majeure
  • If repairs have been done by other parties
  • If the original identification (trade-mark, serial number( markings have been defaced, removed or altered.

Turnaround time

The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed.

If you wish to file the warranty claim, please email us.

Privacy And Security

By submitting personal information through this website, you are consenting to the collection, use, transfer and disclosure of information as described in this privacy statement.

“Personal Information” means information that identifies you personally, either alone or in combination with other information available with us.

When you register for an account, place an order or send us an enquiry, we will collect certain personal information from you. For example, your name, postal address, phone numbers, e-mail addresses and credit card numbers.

We may also obtain information about you as a result of authentication or identity checks.

We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally manage your account with us.

We use your Personal information to provide you with information by post, e-mail, mobile messaging, and telephone communications and/or through any other electronic means including social network platforms about our products, events and promotions.

We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.

We may also at times ask you for other information, product types and category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you.

Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

We may collect statistical information about site traffic; sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.

We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and understand what may be of interest to you and other customers.

“Cookies” is a small text file that is transferred to a web browser by a web server, and can be read by a web server in the same domain at a later time.

When you visit or use this website, your computer may receive one or more “cookies” in order to help personalize and support your use of this website.

If you do not wish to receive cookies or wish to manage when you accept cookies in general, you may set your browser to reject cookies or to alert you when a cookies is placed on your computer. Although you are not required to accept our cookies, if you set your browser to reject cookies, you may not be able to use some of the features and functionality of this website. Cookies allow us to customize information that is presented to you through your use of a website we host and/or operate and to save time by storing information so you do not need to re-enter it during a later use of the website.

Links to Third Party Website

This privacy statement is only applicable to use and disclosure of information we collect from and about you through this website. It does not apply to information collected directly by our partners, or any other party, even if their website links to this website, or this website links to their website. We do not control the privacy policies of our partners, service providers or other third parties.

Security

Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.